Delivery & returns
Welcome to the online e-com portal of Farzana. Below are the terms & conditions governing your access to our website & its usage thereof. To use our services through this portal you need to accept these terms & conditions.
Farzana maintains this website and all the information, communications, software, scripting, photos, text, videos, graphics, music, sounds, images and other materials and services found on the site (collectively “Content”), for the use of its customers, employees and members of the general public but only for the lawful purposes described below. Such content is provided by Farzana as a convenience to its customers and to the general public.
Please read these terms & conditions carefully before using it.
These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with www.farzana.ae website (the "Service") operated by Farzana Trading LLC ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that:
(i) you have the legal right to use any credit card(s) or other payment methods (s) in connection with any Purchase; and
(ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
Account Terms
By registering with the Farzana.ae you can access or view the prices, product inventories, and submit purchase orders electronically. You are responsible for using the Website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
The Farzana.ae website may from time to time become unavailable to allow for repairs, maintenance, site upgrades and/or introduction of new products or services. We will do our best to notify customers in advance of any service unavailability, however we cannot guarantee advance notification. We reserve the right to alter, suspend, and withdraw the website and our services at any time.
Refund & Exchange Policy
As we deal with fresh and perishable products, our promise to customers is to provide fresh produce at all times. This allows our customers to raise any quality concerns within 24 hours of receiving the product.
Upon return of the products, we initiate to refund the value of the returned product to the original payment method within 5-7 working days or provide loyalty points to the Customer which can be used in future orders with Farzana.ae.
Any complaints received after 24 hours of the product's delivery will be handled on a case-by-case basis.
We make every effort to deliver the products within the time frames specified by the Customer. In the event of any delay or non-delivery of a product due to a customer error (incorrect address, name, contact number, or customer unavailability), our commitment of providing fresh produces stands null and void.
Cash Refund is done only for Cash Payment.
Refund against Gift Vouchers & Coupons is not applicable.
Genaral Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Delivery Information
For Dubai and Sharjah, our minimum order amount is 50 AED. Orders exceeding 100 AED are eligible for Free Shipping, while a standard shipping charge of 7 AED applies to orders below 100 AED.
For Ajman and Abu Dhabi, our minimum order amount is 50 AED. Orders exceeding 200 AED qualify for Free Shipping, while a standard shipping charge of 15 AED will be applied to orders below 200 AED.
We offer you same-day delivery services. To ensure you receive your orders promptly, please note our cutoff times:
Monday to Saturday: Order by 1:00 PM
Sunday: Order by 10:00 AM
By placing your order within these timeframes, you can count on getting your items delivered on the very same day.
To enhance your shopping experience, we accept various payment methods, including Debit Card, Credit Card, Cash on Delivery, Apple Pay, and Samsung Pay.
Please note that a 5 AED charge will be applied to Cash/Card On Delivery Orders.
Our Delivery Slots
Dubai - Monday through Saturday from 11:00 AM to 4:00 PM and from 4:00 PM to 9:00 PM, Sunday from 11:00 AM to 5:00 PM
Sharjah - Monday through Saturday from 11:00 AM to 4:00 PM and from 4:00 PM to 9:00 PM, Sunday from 11:00 AM to 5:00 PM
Ajman - Monday through Sunday from 11:00 AM to 9:00 PM
Abu Dhabi - Monday, Tuesday, Thursday, and Saturday from 11:00 AM to 9:00 PM
Contact Us
If you have any questions about these Terms, please contact us.